Will I be informed when I will receive my order?

Pallet deliveries will be booked in buy our transport company, to arrive on a week day that is suitable to you.

Plaese note that if there are any limitations on vehicles other than vans getting near your property our courier must be notified when arranging delivery. You the customer will,be responsible for any re-delivery charges incured due to limited access.

Package items can't be booked on a specific day as they are sent by courier. A calling card will be left by the couriers if no-one is in when they try to deliver.  This will have a telephone number on.  Simply call the number and the couriers will re-arrange the delivery for you.

Please note all deliveries must be to the card holder's address (unless otherwise stated at the time of ordering), and must be signed for by someone willing to accept responsibility that all goods delivered match the goods on the delivery note.

Should I book a tradesman?

We are proud of the reputation we have for the high quality and timely delivery service we provide. However, please note that all delivery dates given are always provisional. We must stress that even with a confirmed delivery date, you are strongly advised not to pre-book contractors, or engage in any preparatory work until such time that you have all your goods and are happy they are correct as ordered and are damage free.

Collections

You may save on delivery charges by collecting your goods from our warehouse which is situated in Castleford, West Yorkshire. We will need 24 hours to ready your goods for collection.

The warehouse opening hours are Monday - Friday 9am - 5pm.

Collections can only be made during these times unless prior arrangements have been made.

 Next Day Deliveries

Next day deliveries can be selected when you are processing your order through the checkout.

Our definition of a next day delivery means that when your order is fully in stock, we will dispatch the full order on a next day delivery service.  This delivery will NOT be booked in with yourself, but will arrive at the given delivery address on a next working day service between the hours of 8am and 5pm.  We cannot be more specific than this as we dispatch the goods via a third party and they cannot be tracked.

Delivery Assistance

In order that we can offer as competitive rate for deliveries as possible, the transport company’s vehicles are manned by only one person. The driver will unload the goods for you however, this will only be a curbside delivery due to insurance purposes.  We will need you to provide suitable help in the unloading of heavy or bulky items. If you are unable to do this, we can provide a second person at an additional charge but we must be contacted in advance for a quote. Please note, if you have not informed us in advance and you are unable to provide assistance for heavy or bulky items we will need to redeliver at another time and you will be required to pay an additional delivery charge.

Checking Deliveries

The driver will wait approximately 5 – 10 minutes maximum whilst  you check the major components i.e. the bath, ceramics, etc. There is no need at the point of delivery to check robust items such as taps, seats, robustly packaged shower doors and cubicles. We allow 48 hours for notification of any issues on these items.  If the delivery driver refuses to wait while you check these items then DO NOT sign for the delivery, simply refuse it and explain these terms and conditions to the delivery driver the delivery company will re-arrange a delivery for you. 

Uncompleted Deliveries

Please be aware that if the delivery has to be abandoned due to no one being at the address given, then an inward and outward charge will apply.